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Conditions of Sale

Shipping

  • Once the payment for your order has been received, Party World will endeavour to dispatch your order as quickly as possible. Most orders will be shipped between 2 and 10 days. We will use Aust. Post and APD on most occasions. We will make contact by email with you if there will be a delay in Shipping.
  • Please note we cannot be held responsible for orders in transit once they have left our premises. We will submit a query on your behalf with the company concerned.
  • We do not accept responsibility in any way when a customer requests that deliveries be left without being singned for.
  • Please advise us of any special delivery requirements. E.g. goods to be left with a neighbour, if no one is home.
  • A standard delivery rate for local deliveries is $15.00 subject to terms and conditions below.
    1. Orders requiring urgent delivery will be dispatched be Express Post and subject to the delivery times and charges for that service.
    2. Party World reserves the right to modify shipping costs if the order will not fit in  an Aus. Post 5Kg. satchel, but will email you before dispatch to re-quote delivery charges.
    3. Party Poppers, Sparklers and Aerosol Cans are classed as Dangerous Goods and can only be shipped by Road Courier and WILL incur additional Shipping charges.
    4. Freight is Non Refundable if goods are returned.
    5. Freight to remote areas of Australia may incur additional charges.

Returns

  • ALL RETURNES MUST BE ACCOMPANIED WITH THE ORIGINAL OR COPY OF RECEIPT.
  • YOU ARE NOT ENTITLED TO A REFUND IF YOU SIMPLY CHANGED YOUR MIND OR MADE THE WRONG CHOICE..

Your Refund Rights

  • You are entitled to a refund if the products you purchased.
  • Are defective (the defect not being caused by you):- or
  • Do not match the description or sample provided by us:- or
  • Do not do what they are supposed to do or what we said they would.
  • Products returned must be in the same condition or unopened packaging, so as to be deemed as resalable.
  • However, if you prefer, we will exchange, credit or repair the products where possible.

On the basis we offer to return products for:-

  • A full credit for future use in our store.
  • An exchange to the same or greater value.
  • A full refund less 10% (admin/restocking fee) of the total order value, from the amount paid to date.
  • Custom/personal items cannot be returned. Unpackaged latex balloons will not be accepted.
  • Further details available in store. All freight costs are to be incurred by the customer.

This refund policy applies only if you return the goods within 14 days and there is proof you have purchased the item from Party World.

Please email Returns with notification of the product with the reason for the return and we will respond with instructions on how to proceed.

Refunds do not include freight and handling and will be processed within 28 working days of receipt of the product. The product must be returned in its original condition and packaging.

We recommend that you return the product via Australia Post and you must pre pay all return postage, you assume any risk of loss, theft or damage to products during transit and therefore advise you take out shipping registration of insurance with Australia Post . Party World reserves the right to refuse to accept, and to return, parcels that arrive COD or insufficient postage on then.